Student Accounts

A student account is created for every student enrolled at Johnson University. The account will reflect the current charges for each student based on their enrollment status and will include tuition, general fees, and housing as well as payments made and financial aid received.

The Student Accounts Office will ensure all accounts are accurate and will help make the payment process as easy as possible. The Student Accounts Office can also help by providing 1098-T forms.

The Student Accounts Office is open throughout the work day, but students and parents are encouraged to schedule an appointment to ensure there is adequate time to discuss their questions or concerns.

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NELNET Tuition Management Systems

Education expenses are easier to pay when spread over convenient, monthly payments. The Monthly Payment Plan is offered in partnership with Nelnet Tuition Management Systems, which works with over 1,300 colleges nationwide.

The Monthly Payment Plan is an interest-free alternative to large annual or term payments. It is available for a $35 per term enrollment fee.

Enrollment Options for NELNET/TMS Payment Plan:

NELNET/TMS Payment Plan

  • Fall Term: August 15, September 15, October 15, November 15
  • Spring Term: December 15, January 15, February 15, March 15
  • Summer Term: April 15, May 15, June 15, July 15

Payment Policy and Methods

Students are required to have their account balances paid in full or in good standing through financial aid and/or Nelnet/Tuition Management Systems before they may begin classes. Students are able to view an invoice on their Student Accounts Center page and must pay any outstanding balance by the following dates:

  • Fall Term: August 15
  • Spring Term: December 15
  • Summer Term: April 15

Students who do not complete all forms and payment arrangements by the above deadlines will be charged a $100 late fee.

Students may access their account information 24/7 online at my.JohnsonU.edu. To view current account information, visit the Student Accounts Center under the Student Finances tab. This will display current transactions and will allow you to view a statement for upcoming term.

Payment Methods

Tennessee or Online Campus:

  • Pay Online: Students pay online through their my.JohnsonU.edu account
    1. Click Student Finances and then click the Student Accounts Center.
    2. View your current balance.
    3. Choose to make a payment or set up a monthly payment plan.
    4. Add any authorized parties you wish to have access to your account details
  • Online Payment Form: If you do not have access to the student’s Student Account Center, but want to make a payment online, please use our convenient Online Payment Form. You’ll need the student’s University ID number to complete the payment.
  • International Payment: Students can pay online through Flywire using a wire transfer
  • Pay by Phone: Payments may be made to the cashier over the phone at 800-609-8056 or 865-251-2237
  • Pay by Check: Checks should be made out to Johnson University. Include the student ID in the memo line, and mail to:
    • Johnson University Tennessee, Cashier’s Office, 7900 Johnson Drive, Knoxville, TN 37998
  • Pay On Campus: Payments may be made directly to the cashier on campus. The Cashier’s Office is located in the Phillips-Welshimer (PW) Building.

Flexible Payment Options

Johnson University offers students two payment options for paying balances after taking financial aid into account:

Tuition Refund Policy

General Information

Johnson recognizes the occasional necessity for students to withdraw totally from coursework for a variety of valid reasons. The University acknowledges that a refund policy must be reasonable and equitable for both the student and the University. The student, through registration, makes a financial commitment to the University upon which the institution determines its expenditure patterns and obligations. Since the University is unable to reduce its costs significantly if a student partially or totally withdraws, the refund policy includes a time schedule with reasonable and equitable withdrawal refund deadlines.

In its academic calendar, Johnson publishes the “last day to add or drop a course.” Add/drop dates are set 3-10 days from the beginning of a term, depending on the nature of a given program. The purpose of the policy is to enable students to make necessary adjustments near the beginning of a term without undue penalty. (For more information see “Adding or Dropping a Course” in the “Academic Policies and Procedures” section of the academic catalog.)

Students who leave a course prior to the add/drop date are said to have “dropped” the course. Students who leave a course after the add/drop date are said to have “withdrawn” from the course. Students who drop or withdraw from all their Johnson courses are said to have “withdrawn” from the University. There are financial implications for each action.

Financial charges and aid amounts are based on the total number of credits in which students are enrolled at the end of the course add/drop period. If students “drop” a course prior to the add/drop date, but remain enrolled in other courses, they are not held responsible for the costs of the course dropped and the aid may adjust accordingly. If students “withdraw” from a course after the add/drop date, but remain enrolled in other courses, they do not receive a refund for the course. If students withdraw from all courses after the add/drop date, they may be eligible for a partial refund or no refund according to the policies outlined below.

Active Duty Military

Military personnel who withdraw from the University as a result of a call to active duty receive a 100% refund of tuition, selected fees, room, and board.

Term-Length Courses (15-16 Weeks)

After the first day of the term, on-ground or online students who withdraw from all term-length courses (i.e. students who withdraw from the University) receive refunds of tuition, selected fees, and room and board based on total days of enrollment relative to the total number of days in the term. Johnson determines the number of days a student has been enrolled by counting all days (including Saturdays, Sundays, and Mondays) from the first day of the term to the date the withdrawal is initiated.

10 days or less after 1st day of term: 100% refund
14 days or less after 1st day of term: 75% refund
30 days or less after 1st day of term: 50% refund
31 days or more after 1st day of term: 0% refund

Session-Length Courses (7-8 Weeks)

After the first day of the session, on-ground or online students who withdraw from all session-length courses (i.e. students who withdraw from the University) receive refunds of tuition and selected fees. Johnson determines the number of days a student has been enrolled by counting all days (including Saturdays, Sundays, and Mondays) from the first day of the term to the date the withdrawal is initiated.

5 days or less after 1st day of session: 100% refund
10 days or less after 1st day of session: 50% refund
11 days or more after the 1st day of session: 0% refund

Subsequent Activity

If other charges and/or fines are applied to the student’s account after all funds are returned or refunded, then the student will be responsible for those charges and/or fines.