Information Technology Coordinator

Johnson University Florida invites applications for a full-time Information Technology Coordinator.  Applicants for this position should submit a cover letter, resume/CV, and contact information for three professional references via email to , IT Director. Review of applications will begin immediately and will continue until the position is filled.

Job Summary

The Information Technology Department exists to support the mission of Johnson University through excellent service and innovative campus technology. IT Technicians report directly to the IT Director and work closely with the other members of the Information Technology team, end users, and third-party technology partners to provide direction and support for those systems.

Job Responsibilities

  • Troubleshoots issues with Windows/OS X/Android/iOS operating systems
  • Troubleshoots issues with Office 365 and other software suites
  • Maintains hardware installations and repairs for campus-provided equipment
  • Answers the IT help desk phone line including over-the-phone troubleshooting and placing proper work orders for requests taken over the phone and through I.T. Ticketing system
  • Deploys and stages printers, PC workstations, and similar technologies
  • Works with Microsoft Active Directory to name objects and manage user access permissions
  • Deploys and configures PCs using Microsoft Intune and deploys Macs using JAMF
  • Manages Mitel VoIP phone system (configures and deploys phones and manages accounts)
  • Maintains and ensures classroom technology operations for faculty, staff, and guest users
  • Assists with setup and troubleshooting of Zoom, Teams and other video conferencing equipment and software
  • Assists with maintenance and configuration of campus servers, Cisco network switches, and Aruba wireless access points
  • Installs structured network cabling i.e., CAT 5e and CAT6e
  • Troubleshoots VPN, MFA, and network access issues
  • Provides technical support to Media Services Department as requested
  • Troubleshoots access control systems (physical locks, control panels, databases, software)
  • Installs and configures digital signage systems
  • Installs and configures security camera systems
  • Orders toner supplies for printers and copiers
  • Provides subject matter expert-level reporting and solutions to the IT Director
  • All other duties as requested by the I.T. Director

Qualifications

  • At least one year of related experience preferred
  • Positive, energetic attitude
  • Strong analytical and problem-solving skills
  • Strong organizational skills with effective results focus within an information systems environment
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities
  • Willingness to occasionally work outside of normal business hours
  • Excellent English oral and written communication skills

Working Conditions

This position will require long periods of sitting along with long periods of standing. There will also be days of extended walking from office to office across the campus for IT issues. One must be able to lift 50 lbs.

Equal Employment Opportunity Provider

Johnson University is a Christian university affiliated with Christian churches and churches of Christ. Its mission is to educate students for “Christian ministries and other strategic vocations framed by the Great Commission in order to extend the kingdom of God among all nations.” Accordingly, Johnson University seeks to hire and educate individuals who share its vision and core values to carry out that mission. Johnson University does not unlawfully discriminate in admissions, educational programs, or employment practices.

Johnson University does not discriminate on the basis of race, sex, color, national origin, age, veteran status, genetic information, political affiliation, or disability–if such disability may be accommodated without undue hardship—in provision of educational opportunities, programs and activities, or employment opportunities and benefits, pursuant to the requirements of Title VI of the Civil Rights Act of 1964 and subsequent amendments to that act, Title IX of the Educational Amendments of 1972 and subsequent re-authorization of that act, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990 and subsequent amendments to that act.

The University, however, reserves the right under those provisions to make certain employment decisions based on religion, marital status, or sex consistent with the University’s religious beliefs when establishing qualifications for certain positions. Further, as a Christian ministry, the University retains the right to select those who serve in ministerial positions, as that term has been defined by the courts in the context of the First Amendment to the United States Constitution, based on criteria established by the University without regard to Title VII, Title IX, or any other federal, state, or local law governing the employment relationship.